School rules and regulations

1. LYON BLEU INTERNATIONAL- CERTIFIED TRAINING ORGANISATION
Lyon Bleu International is a certified French organisation of professional training, n° préfectoral : 82 69 07803 69 .
All French language training in Lyon Bleu International is professional training, open to all, to acquire, maintain or perfect their French language skills.
Each registration in Lyon Bleu International is made by signature on the school registration form and with an individual training contract


2.SAFETY REGULATIONS
The school has 2 clearly marked exits, each one indicated by a brightly lit panel.
In the event of danger or of fire, it is imperative that each student follows the instructions indicated on the information panel located at the main entry to the school and in every classrooms and the instructions given by the staff of Lyon Bleu International present at the time.


3. INTERNAL PROVISIONS
It is forbidden to smoke in the building or to throw cigarettes, extinguished or lit, into the dustbins. The use of alcohol or drugs is forbidden in the school. Students are asked to adopt a courteous and respectful attitude towards material and people in the school and to be punctual for classes (any late arrivals in excess of 15 minutes will authorize the teacher to refuse the student).

4. INSURANCE
The school subscribes to an insurance policy which protects the goods and the individuals in the buildings and in the event of external, official school visits.
Students travelling from other countries declare themselves to be conform with the demands of French law and administrative procedures (passport, visa, residence permit etc.) and to be covered by a personal insurance in case of accident, illness or damage/injury caused to a third party or third party goods. Written proof is required.


5. REGISTRATION
All registration with Lyon Bleu International must be made using the school registration form which also refers to the individual training contract, presented by Lyon Bleu International on the site www.lyon-bleu.fr and/or at the moment of registration and by:

  • paying a minimum of 30% (HOLDING FEE) of the totality of the courses registered for, at the moment of registration + 45€ registration fee

This payment should be made, at the latest, 2 weeks before the date of the student’s first class. Lyon Bleu International reserves the right to cancel a service or a class/course if payment is not made on time. The student will be notified in this case, before the cancellation.
If accommodation has been asked for, 150 € first payment and 35€ administration fees should be added

  • Paying the remaining sum before the first day of classes (as programmed and communicated by Lyon Bleu International)

6. REFUNDS AND CANCELLATIONS 

All requests for cancellation and refunds must be in writing and respect the following terms:

  • If the request for cancellation is made not less than 60 days before the start date of classes, 100% of the HOLDING FEE will be refunded, less registration fees and accommodation booking fees which corresponds to the costs incurred by Lyon Bleu International in the treatment of the application.
  • If the request for cancellation is made between 59 and 30 days before the start date of classes, 50% of the HOLDING FEE will be refunded less registration fees and accommodation booking fees which corresponds to the costs incurred by Lyon Bleu International in the treatment of the application.
  • if the request for cancellation is made less than 30 days before the start date of classes, the HOLDING FEE will not be refunded

In any case, irrespective of the student’s date of registration, there is a legally defined period of 10 days from the date of registration where the student may change his/her mind with no obligations. If the student has already paid the HOLDING FEE, it is refunded 100%, less 45€ which corresponds to the costs incurred by Lyon Bleu International in the treatment of the application.

The request for cancellation must be made in writing (e-mail, fax or letter) not less than 10 days after the date of registration (if registration takes place on the premises of Lyon Bleu International) or not less than 10 days after the sending of the confirmation of registration documents by Lyon Bleu International (if the registration was made by e-mail, fax or letter).

Concerning students applying for an entry visa to France :

The student declares his/herself to be informed of the conditions necessary for obtaining a visa before beginning the registration procedure or making any payments to Lyon Bleu International.

A certificate of pre-registration will be provided upon payment of the registration fee(s) and accommodation reservation fee(s). It’s possible that an advance course payment (partial or full) may be requested. This full or partial payment will be refunded (less registration fees and accommodation booking fees which corresponds to the costs incurred by Lyon Bleu International in the treatment of the application.) in the case of visa refusal, on presentation of the correct documents issued from the appropriate consular authorities proving the refusal.

In the case of courses which are cancelled by Lyon Bleu International, the remaining classes which have not been taken by the student will be refunded 100%.

No refunds are given for late arrivals or early departures: A student who begins a course is liable for the whole amount as stated on the registration form he or she will have signed.

Cases of « Force Majeur » : illness, death in the family, an accident resulting in injury

Before the starting date of the course: Incidences of « Force Majeur » can result in refunds in the case of cancellation of courses less than 30 days before the course start date, or in the case of an unforeseen departure. In this case, a refund of 50% (less registration and accommodation booking fees) may be made after the reception of the documentation, describing and certifying the facts presented (hospital certificates etc. etc.) and the written agreement of Lyon Bleu International.
Obligations of a professional nature cannot and will not be considered as incidences of « Force Majeur »

In any case it is possible to postpone (instead of cancelling) the starting date of classes and to use the HOLDING FEE which has been paid, to pay for other courses with Lyon Bleu International, up to but not beyond a period of ONE YEAR from the date of cancellation.
After courses have started: a partial refund corresponding to the remaining courses may eventually be possible and will be decided solely by the Director on a case by case basis.

7. ORGANISATION OF CLASSES

Minimum age: 18

Bank holidays

The school is open all year round except the last week of August and for two weeks during the Christmas period.
Please note that the school shall also be closed during French bank holidays unless otherwise stated.
You can find all these dates on the calendar published on our website.

For 1 to 6 week programmes, any lessons that fall on bank holidays will be partially compensated for by the attendance of other classes on the programme (for all courses except intensive course) or will be deducted from the total price paid (applicable in the case of intensive courses)

Group classes
Our groups contain a maximum of 12 students.
Minimum number of students necessary for a class is 3.
If the number of students in a group is less than 3 the class is considered equivalent to a one to one class. Lyon Bleu International reserves the right to implement the following changes:
A course of 3 lessons becomes 2 lessons.
A course consisting of 2 lessons becomes 1 lesson.

Levels and Tests
The minimum level of French necessary to participate to classes in LBI is Virtual Beginner except for the dates possible for complete beginners which are mentioned on our calendar
If a student registered for a Virtual Beginner class is shown to be a complete beginner at the school entry test , LBI cannot guarantee group classes for the student. In general, it’s proposed to the student to convert his group classes into one to one classes, while respecting the student’s initial budget or to attend a programme for complete beginners or a special programme for combined complete beginner with an added fee.

8. ACCOMMODATION
Arrivals on Sundays, departures on Saturdays. Any supplementary nights will be charged extra.
Persons having requested Lyon Bleu International to find them accommodation and who wish to change said accommodation must make their request known to the Direction which commits itself to doing everything in it’s power to satisfy the new request. The direction reserves the right to refuse such changes if the reasons provided for the change by the person(s) concerned are found by Lyon Bleu International to be unsatisfactory.

If the person(s) is residing in a residence and paying by the week, any week which has begun in part is due+ an added fee equal to one week’s rent as compensation

If the person(s) is residing in a residence and paying by the month, any month which has begun in part is due+ an added fee equal to one week’s rent as compensation

If the person(s) is residing with a family, any week which has begun in part is due+ an added fee equal to one week’s rent as compensation

During the months of July and August, the school can’t guarantee accommodation with a family if registration is made less than three weeks in advance

Accommodation payments are preferably made directly from the student to the family or student residence.
The 150€ required at registration will be returned to the student, or deducted from the cost of courses, according to the wishes of the student.
The administration charge of 35€ is retained in the case of cancellation.

9. ATTENDANCE
At the end of classes a certificate of attendance can be provided to the student. It is necessary to request this from the secretary’s office at the beginning of the last week of classes. This certificate will be provided only if the student has participated to a minimum of 70 % of the programmed classes.
Full attendance and punctuality is asked of students, on one hand for reasons of pedagogy and programming, on the other for administrative reasons for those persons who have asked for a certificate of pre-registration or registration which allowed them to obtain a French visa and/or a residence permit. In this last case, any prolonged unjustified absence may be signalled to the appropriate authorities.
Registration for classes at Lyon Bleu International implies the full acceptance of the school rules and regulations.

10.COMPLAINTS
All students / clients have the possibility to be meet with the management of LBI concerning any complaints or comments they may have – day to day functioning of classes, accommodation, payment and billing, health and safety conditions, the application of school regulations and any other subject they deem of concern. They can speak with any of the administrative staff in accordance with the conditions outlined in the document «Reclamations » which is posted in the student foyer and included in the welcome pack that each student receives on their arrival in Lyon Bleu.