School rules and regulations
Your registration for a course at Lyon Bleu International (LBI) implies your acceptance of all of the following internal policies and regulations:
1. LYON BLEU INTERNATIONAL - CERTIFIED TRAINING ORGANISATION
Lyon Bleu International is a certified French organization for professional training, n° préfectoral: 82 69 07803 69. All French language training provided by Lyon Bleu International is professional training, open to all persons, in order to acquire, maintain or perfect their French language skills.
2. SAFETY REGULATIONS
LBI premises have 2 clearly marked exits, each one indicated by a brightly lit panel. In the event of danger or of fire, all students must follow the instructions indicated on the information panel located at the main entry to the premises and located in every classroom. Students must also follow the instructions given by the staff of Lyon Bleu International present at the time.
3. INTERNAL PROVISIONS
It is forbidden to smoke in the building or to throw cigarettes, extinguished or lit, into the dustbins. The use of alcohol or drugs is forbidden in LBI premises. Students are asked to adopt a courteous and respectful attitude towards material and people in the school and to be punctual for classes. Teachers have the right to refuse entry to class to students who arrive more than 15 minutes after the start of class.
LBI reserves the right to expel students who are repeatedly disrespectful of
LBI rules of behavior. In such cases, LBI will not be obliged to refund any
fees paid by the student for tuition, accommodation or any other services. LBI
will not assume any responsibility for any other costs resulting from the
LBI is covered by an insurance policy which protects the individuals, furnishings and equipment located in LBI premises. This insurance also protects all individuals participating in official school activities including those occurring outside LBI premises. Students studying at LBI who originate from countries outside France must declare themselves to be in compliance with all the requirements of French law and administrative procedures (passport, visa, residence permit etc.). Students also must show written proof that they have adequate personal insurance in case of accident, illness or damage/injury caused to a third party or third-party possessions..
Students wishing to enroll for courses at LBI must use the designated LBI registration form. In order to register, students must:
· Pay a deposit equal to 30% of the total course fee plus a non-refundable 55€ registration fee upon receipt of the confirmation of registration
· If students request accommodation to be provided by LBI, they must pay a non-refundable 55€ accommodation booking fee and, when requesting host family accommodation, must also pay a deposit of 150€
Students also agree to pay the balance of all fees
owing upon receipt of the request for the balance, no later than 4 weeks before
the course start date.
In the case of an enrolment received less than 4 weeks before the start of a course date, the enrolment will not be confirmed until payment of full fees has been received. Lyon Bleu International reserves the right to cancel a student’s enrolment and accommodation reservation if full payment has not been received 4 weeks before the course start date
Students who return to Lyon Bleu International for further studies within six months after their original start date are not required to pay the registration fee.
6. REFUNDS AND CANCELLATIONS
There are no refunds for lost services in case of students’ late arrival or early departure. Once a student begins a course, all fees are due in full, in accordance with the terms of the registration form signed by the student.
The registration fee of 55€ and accommodation booking fee of 55€ are non-refundable.
· If the request for cancellation is made 30 days or more before the start date of classes, the deposit paid will be refunded.
· If the request for cancellation is made between 29and 18 days before the start date of classes, the deposit will be refunded less a penalty of 450€
· If the request for cancellation is made 17 days or fewer before the start date of classes, the deposit will be refunded less a penalty of 50% of the course fee up to a maximum of 800€
Any bank charges occasioned by the refund of fees will be at the student’s expense. Refunds will only be made to the person who paid the original deposit and fees.
Lyon Bleu International is committed to respond within 48 hours (excluding weekends) and it is the mailing date of the cancellation request which will be used in determining the refund, if any. The refund will be made within a reasonable period of time after receipt by LBI of all necessary documents.
In the case of courses which are cancelled by Lyon Bleu International, the remaining classes which have not been taken by the student will be refunded 100%.
A group class cannot be changed into a one-to-one course and vice versa upon request of the student. The student may request a change of group program for a value and duration equal to or above the fees and the duration for which the student initially registered. Such requests for changes will be accepted subject to availability of Lyon Bleu International and will be confirmed only after payment of any added fee required.
Concerning students applying for an entry visa to France:
All students must take the necessary steps to inform themselves of the conditions necessary for obtaining a visa to enter France before beginning the registration procedure or making any payments to Lyon Bleu International. Lyon Bleu International cannot be held responsible for any changes in the terms or conditions for entry to France.
LBI will provide a certificate of pre-registration upon payment of the deposit as indicated in paragraph 5 (Registration). LBI will send this document by email and by regular mail upon request by the student. If requested by the student, LBI will send the document by DHL if the student pays for this service in advance.
Important Note: Students agree to apply for their entry visa to France with sufficient advance time (at least two months in advance) in order facilitate their enrolment and in order to obtain their visa at least 4 weeks prior to the course date (that is the deadline for payment of the balance of fees owing).
1. Upon Receipt of the Entry Visa
Students must inform LBI as soon as they receive their visa from the French authorities. After receipt of the visa, and no later than 4 weeks before the course start date, students must pay the balance of all fees owing for their program. If LBI has not received notice from the student indicating that the visa has been received, then LBI will send an email to the student 4 weeks before the course start date requesting this information. If the student does not reply to LBI within 48 hours, LBI will cancel the course enrolment and accommodation reservation.
2. In Case of Delay in Obtaining the Entry Visa
If the student does not obtain the visa entry in time, the student can maintain the original course start date or change the course start date.
· If the student wishes to maintain the original course start date and is certain that the visa will be delivered on time, LBI requires payment of the balance of all fees owing for the program at least 4 weeks before the course start date
· If the student wishes to change the course start date because the visa will not be delivered on time, the student can select a new start date one time only without additional charge. In this case, LBI will issue a revised certificate of pre-registration indicating the changed dates. Under such circumstances, LBI will not be able to guarantee accommodation under the same condition if the new date is 3 weeks or longer after the original course start date.
· For any subsequent request to change the course start date, the student will have to pay an additional fee of 55€
3. In Case of Visa Refusal
If the French authorities refuse to issue a visa to the student and the student has to cancel the program,
· If the request to cancel is received by LBI 18 days or more before the course start date, the deposit will be refunded less a penalty of 100€. The registration fee of 55€and the accommodation booking fee of 55€ (if accommodation was requested) are non-refundable.
· If the request to cancel is received by LBI less than 18 days before the course start date, the deposit will be refunded less a penalty equal to 10% of the course fees to a maximum of 450€. The registration fee of 55€ and the accommodation booking fee of 55€ (if accommodation was requested) are non-refundable.
Any bank charges occasioned by the refund of fees will be at the student’s expense. Refunds will only be made to the person who paid the original deposit and fees.
Request for Cancellation or Postponement of Services for reasons of force majeure: (illness, death in the family, or serious injury sustained in an accident)
For French courses and accommodation in host family:
All requests for cancellation of services and refund of fees for reasons of force majeure must be made in writing to the address email@example.com. This request can be made either before the start of or during the student’s program.
A refund of prepaid fees may be considered subject to submission by the student of appropriate supporting documents (certified translation into English or French) and subject to approval of the request by Lyon Bleu International. Requests for refunds for reasons of work or study in France or in the country of origin are not considered as cases of force majeure. Once a week has started, there are no refunds for French courses or accommodation in host family for services in that week.
Request for postponement:
As an alternative to
canceling the French course and accommodation in host family, students may also
choose to postpone the starting dateif the program has not begun or the ending
date of the services (once the course has started) according
to the requirements of Article 7 of these Regulations.
For people staying in a hotel or a residence: see section 10 of these Regulations.
7. Postponing the Starting Date or Changing the End Date of Services
Postponing the Starting Date
In order to postpone the start date of a course, the student must submit the request in writing by email to firstname.lastname@example.org at least 30 days before the original start date of the course (or later only in the case of force majeure).
After submitting a
request for postponement to Lyon Bleu International, the student then has two
months from the date of receipt of the request of postponement to communicate
to Lyon Bleu International the new start date. The new start date must be no
later than six months after the date of notification of postponement. The
student must also pay a 55€administrative fee.
Postponing the End Date
A student may only request to postpone the end date of a course in cases of force majeure. The student must submit the request in writing by email to email@example.com specifying the new end date. The new end date must be no later than six months after the original end date. The student must also pay a 55€administrative fee.
8. HOLIDAY REQUEST FOR LONG
It is possible to ask for a holiday (an interruption of studies) by making a written request to the administrative office and by completing the required form at least 18 days or more (two complete weeks) before the desired holiday starting date andin accordance with the following conditions:
· For students studying courses 13 to 24 weeks in length, students may request a holiday of a maximum of 2 consecutive weeks
· For students studying courses of 25 weeks or more, students may request 2 holiday breaks of a maximum of 2 consecutive weeks each
For such students, their new course ending date will be postponed
according to the number of holiday weeks taken. Holiday breaks must begin on
Students must pay in advance an administrative fee of 55€ for each holiday request.
For students residing in host family accommodation, during their absence, the charge for their accommodation will be reduced to the rate of 100€per week. Students may qualify for a refund directly from the host family for any difference between the rate actually paid and this reduced rate.
9. ORGANISATION OF CLASSES
Minimum age: 18
Public and School Holidays
The school is open all year round except for three weeks during the Christmas period.
Please note that the school is closed forFrench public holidays unless otherwise stated.
You can find all these dates on the calendar published on our website.
For programs between 1 and 4 weeks in length only:
· Intensive Courses: lessons falling on public holidays will be refunded or replaced by a cultural activity.
· For any other program: lessons falling on public holidays will be replaced.
For any other program longer than 4 weeks, lessons won’t be replaced or
Our groups contain a maximum of 12 students.
The minimum number of students necessary for a class is 3.
If the number of students in a group is less than 3, the class is considered equivalent to a one-to-one class. Under such circumstances, Lyon Bleu International reserves the right to implement the following changes:
A course consisting of 3 lessons becomes 2 lessons.
A course consisting of 2 lessons becomes 1 lesson.
Levels and Tests
All students enrolled must take the written placement test before arrival and oral placement test on the day of arrival.
The minimum level of French necessary to participate in classes at LBI is A1/False Beginner. Complete Beginners are permitted to start studies only on the dates indicated on our calendar for Complete Beginner.
If a student registered for a False Beginner class is shown to be a
Complete Beginner at the oral placement test, on a date when classes are not
provided for Complete Beginners, the student will be required to purchase one-to-one
courses (10 private lessons minimum)in order to assist with integration into
the group program selected. Students
will not be able to claim a refund of pre-paid fees under these circumstances.
Lyon Bleu International is acting as agent on behalf of the student, the family and the residence.
Accommodation in host family: Arrivals
on Sundays, departures on Saturdays. Any supplementary nights will be charged
extra at the rate in effect at the time.
Students who reserve accommodation via Lyon Bleu International and who then wish to change the type of accommodation on arrival must provide a substantiated and written request to LBI.
LBI reserves the right to refuse such a change if the reasons given by
the student do not seem sufficient. In this case, if the student persists in
the request to change accommodation, LBI will allow the change and the student
will be required to pay a penalty of 150€ as well as the accommodation booking
fee of 55€.
Students who wish to extend their accommodation should ideally check availability 18 days or more before the beginning of the extension.
Students who wish to extend their accommodation but 1) require a change of host family or residence or 2) cannot remain in the same accommodation due to lack of availability, will pay another accommodation booking fee of 55€.
Students must be aware of rules and conditions of the residence or hotel where they reside and refer to them in the event of cancellation request or early departure (Force Majeure cases included).
The payments made for homestay will not be refunded in case of late arrival or early departure (except for reason of force majeure).
The150€ deposit for accommodation will be refunded to the student or deducted from the outstanding balance for tuition fees.
The 55€ accommodation booking fee will be retained even in the event of a request of cancellation.
In July and August, LBI cannot guarantee a homestay if the registration
is made 18 days or fewer before the course start date.
11. TAXI RESERVATIONREQUEST
The student must make the reservation in writing on the registration form or by email addressed to firstname.lastname@example.org least 7 days before the date of arrival. The student must provide precise details of the arrival time and place and a contact phone number active in France at least 7 days prior to arrival. No refund can be requested in the event of a missed reception by taxi if students are not present at the agreed time and place.
The fee for this service is 75€ and is payable in advance.
LBI will provide a certificate of attendance in the last week of classes. This certificate will be provided only if the student has attended a minimum of 70% of the programmed classes.
LBI expects students to attend all classes. This benefits all students from the point of view of learning. As well, students must attend in order to fulfil the requirements of the French visa and/or residence permit. LBI may notify the appropriate authorities of any repeated, prolonged or unjustified absence on the part of students.
All students have the possibility to express any suggestion or concern they may have regarding day to day functioning of classes, accommodation, payment and billing, health and safety conditions, the application of school regulations and any other subject they deem of concern. They can speak with any of the administrative staff in accordance with the conditions outlined in the document «Reclamations » which is posted in the student foyer and available in the office of Lyon Bleu International.
14. RIGHT TO IMAGE
All students give permission to Lyon Bleu International to use their comments, testimonials and images/photos in promotional materials by accepting this internal regulation.